Frequently Asked Questions
Everything you need to know about shopping with James Jean.
What is the standard shipping timeframe?
Standard domestic orders typically arrive within 3-7 business days. International shipping varies by location and usually takes 10-15 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a process.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our specifications for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products sustainably made?
James Jean is committed to quality and ethical production. We partner with manufacturers who prioritize fair labor practices and utilize high-grade, durable materials.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.